What is KennynElvis?
KennynElvis is a furniture online-store. We purchase modern and high-quality furniture from China and offers them only online. All the money saved from management, marketing, storage, retailing, middleman is directly showed on price. In this way, we could offer every customer a competitive and a reasonable price. Our main theme is to bring the most valuable furniture to our customer. We choose products to sell based on the excellent designs and proven hardware reliability. So the quality is guaranteed. We dedicate to make the process of shopping for the best in quality and style for you and your home. We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line. Our website has been designed with simplicity in mind which will give you an enjoyable on-line shopping experience.
Who should I to contact if I have question?
With our professional customer service team, you can shop with confidence. Wherever you are, if you have any questions, you can ask for help. They will provide you the most professional and warmest service. Your satisfaction is our motivation! Customer Service Team (info@kennynelvis.com)
Do you have any showroom or retail store?
KennynElvis is only an online store with delivery service. You can simply buy what you want anywhere anytime online. Through our certificated payment gateway, you just choose your favorite furniture and you will receive your delivery at home fast and safe. We are not only save your time on queuing, but also save trouble from price comparison between shops.

Order

How do I track my order?
To view the status of your order, simply log in to your KennynElvis.com account and click “Orders”. Then, select the order you want to review. Your Delivery Document will show you which items you have ordered and the status of delivery.
How can I cancel the order?
In the event you wish to cancel your order, please contact our Customer Service Team (cs@kennynelvis.com.hk) at least 24 hours prior to your delivery date and we will promptly refund into your credit card. Once an order begins the shipment process we’re unable to cancel it. We apologize for any inconvenience this may cause.
How to edit my order once it have been placed?
Once an order is submitted, you are unable to change the ordered products or the quantity selected. In this situation, we suggest you cancel the incorrect order or to contracts our Customer Service Team (info@kennynelvis.com) as soon as possible and they’ll help you with any necessary changes.
Are the colors on the site accurate?
There will be slight color difference between product shown in website and product you receive due to light reasons, monitor settings and different batches of material shades. To confirm the product color, please contact our Customer Service Team (info@kennynelvis.com) with any questions.

Delivery

Where do you deliver?
We currently provide delivery to U.S..
How much does delivery cost?
Delivery is FREE for orders over $100 in United Stated. (A delivery fee may apply to remote locations.) Shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen and the destination. Therefore, the price displayed on product information pages does not include shipping. To estimate shipping cost for any product item(s): 1. Please click the “Add to Cart “button on the item’s product information page. You will be then taken to your Shopping Cart page. 2. Then choose the destination and shipping method, you can view the total shipping costs for the items in your cart. 3. You can also access your shopping cart at any time by clicking My Cart at the top of every page. Note: Adding an item to your shopping cart puts you under no obligation to order. If you do not want to order any item after viewing estimated shipping costs, just click the remove button to remove the items in the shopping cart.
How long will my order be delivered?
Normally order will be delivered within 2-3 days.
Can I change my delivery date?
Sure, the delivery date of your order can be changed up until before the scheduled delivery date. To make this change, contact our Customer Service Team (info@kennynelvis.com).
I live outside your delivery area. Can I still order?
We want to help you for delivery even if you don’t live in one of our delivery areas. Pls contact our Customer Service Team (ibfo@kennynelvis.com) to place your order and we will work with the best freight forwarding companies to get your order to you. Please note that the product warranty is null and void once an order is delivered to a freight location.

Warranty

Do you provide any warranty?
One-year warranty against manufacturer defects.
What if my product arrives damaged?
We try our best to ensure that all furniture is produced perfectly and according to the willingness of our customers. Upon the package’s arrival, we encourage you to check it/them as soon as possible. In the factory line, we’ll check every detail of the product for you, and make sure the related tools are included. Our QC department will re-check the furniture you ordered is correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the details have passed in the factory line. Our delivery teams treat your order with care so it can arrive in the best condition possible, but if there is any visible damage on the product or to your home during the delivery process, please contact Customer Service Team (info@kennynelvis.com) within 72 hours of the delivery so we can try to repair or replace the damaged item as soon as possible.
Can I return order?
You can return normal products within 7 days of delivery by simply calling or emailing our Customer Service Team (info@kennynelvis.com). Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in “as-new” condition. If your order was free delivery, the original outbound delivery cost will be deducted from your refund. Non-returnable items: Special Order items Discount items Assembled and/or Modified items.

Payment

What type of payment method do you accept?
We accept payments through PayPal.

Special Orders

Do you offer discounts on bulk orders?
For special bulk orders, we will try to provide special discount! For more details, please contact our Customer Service Team (info@kennynelvis.com).

Account information

How do I change my account information?
To change your account information, log on to your KennynElvis.com account and make any necessary changes to your billing address, shipping address, e-mail, phone number or password. Please note that these changes will not apply to any orders that have already been placed. To change that information for an existing order, please contact our Customer Service Team (info@kennynelvis.com).
What do I do if I forget my password?
1. Please click the “forget your password?” button on the Login & Register page. 2. Then input the username or email address in the box and submit. 3. Your will automatic to receive an email and it have a URL link. 4. Click the URL link, you will be then taken to reset password page.